Kami Ikon Merdeka - Meet & Greet


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TERMS & CONDITIONS

Important Notes

1. Each ticket comes with a unique code (one-time use only). It will be checked and validate and be exchange with actual ticket at the entrance for admission.
Please do not post or share your e-ticket online to avoid misuse.
2. Please bring your confirmation email. Screenshots or image files of e-tickets will not be accepted.
3. Make sure to double-check your ticket category/seat selection before checkout.
4. Seating is numbered and on a first-come, first-served basis at the event.
5. Use a valid email address when purchasing, so you can receive your confirmation email and e-ticket number without issues.

Terms of Sales:

1. All prices are in Ringgit Malaysia (RM).
2. Tickets are sold on a first-come, first-served basis and subject to availability.
3. No refunds or exchanges once your booking is confirmed.
4. Lost or damaged tickets cannot be replaced.
5. Other standard terms and conditions apply.

Admission Policy:

1. To enter the venue, you’ll need to exchange your e-ticket for a physical ticket with your seat number.
2. All seats are numbered and assigned on a first-come, first-served basis at the event.
3. Tickets are strictly non-refundable and non-exchangeable.
4. The organiser or ticket agent is not responsible for lost or damaged tickets.
5. Prohibited items include weapons, sharp objects, explosives, toxic/flammable/radioactive materials, narcotics, psychotropic substances, food & drinks, or anything that could disturb the event.
6. By attending, you agree to follow all venue rules and regulations. The organiser/venue may refuse entry or ask anyone to leave if rules are not respected or if behaviour is inappropriate.
7. Other standard terms and conditions apply.

Late Admission Rules:

1. The event starts at 8:00 PM, so please arrive on time.
2. Late arrivals may need to wait until a suitable break in the show before being admitted.

 

FREQUENTLY ASKED QUESTION (FAQ)

 

How do I get my ticket?
There are 2 ways for you to get the Meet and Greet tickets as follows:

Platform A: E-commerce (TikTok, Shopee or Lazada)

1. Purchase any The Raw product on our e-commerce platforms (Official Tiktok, Shopee or Lazada)
2. A flyer with a unique promo code and instructions will be included in your parcel.
3. Visit www.theraw.com.my, enter the promo code, and purchase the “Kami Ikon Merdeka” Meet & Greet ticket at 50% off.
4. A confirmation email will be sent to your registered email address.
5. On the event day, bring the confirmation email to the ticket redemption counter to exchange for the physical “Kami Ikon Merdeka” Meet & Greet ticket.

 

Platform B: The Raw Website

1. Visit www.theraw.com.my and purchase any The Raw cleanser of your choice. 
2. Add the “Kami Ikon Merdeka” Meet & Greet ticket to your cart, the 50% discount will be applied automatically. 
3. Complete your purchase.
4. A confirmation email will be sent to your registered email address. 
5. On the event day, bring the confirmation email to the ticket redemption counter to exchange for the physical “Kami Ikon Merdeka” Meet & Greet ticket. 
Where can I purchase the Meet & Greet ticket?
Tickets can only be purchased at www.theraw.com.my website.
How much is the Meet & Greet ticket cost?
There are 4 zones during the Meet & Greet session, the cost by zone are as follow table:

Zone Category

Cost per ticket (RM)

Cost per ticket with unique code (RM)

BASS Zone

300

150

LORI Zone

250

125

GOLD Zone

200

100

SILVER Zone

180

90

What are the Zone benefits that I will get upon the ticket purchase?
The Zone benefits are as per below table:

Zone

BASS

LORI

GOLD

SILVER

Lucky Stage Game

10

5

5

-

Random Photocard Set

ALL

ALL

ALL

ALL

HI-BYE

ALL

ALL

ALL

ALL

Can I buy VIP Tickets?
No. VIP zone is allocated for distinguished guest and media invitations only.
Can I share my e-ticket with someone else?
No. Please do not post or share your e-ticket online to avoid misuse or forgery.
How are seats assigned?
All seats are numbered and assigned on a first-come, first-served basis at the event. Please check your ticket zone selection before checkout.
Do I need to redeem my e-ticket at the venue?
Yes. You must exchange your e-ticket for a physical ticket with your seat number before entering.
What items are not allowed inside?
Weapons, sharp objects, explosives, toxic/flammable/radioactive materials, narcotics, psychotropic substances, food & drinks, or anything that could disturb
the event.
What happens if I arrive late?
The event starts at 8:00 PM. Latecomers may need to wait until a suitable break in the show before being admitted.
Can the organiser refuse entry?
Yes. The organiser/venue may refuse entry or remove anyone who breaks the rules, brings restricted items, or behaves inappropriately.
If I have issue with my purchase who can I contact?
You may contact our customer service via the website chat, email marketing@theraw.com.my / cs@theraw.com.my