The Raw. products are not tested on animals, and our product pages carry a 100% Cruelty Free claim. Our products also carry a dermatologically tested claim.

Every product is notified with Malaysia's National Pharmaceutical Regulatory Agency (NPRA) under the Ministry of Health (KKM). The notification number is printed on each product page.

Pick the set for your skin type, then choose the serum that matches your goal. Each set has a cleanser, a serum and a moisturiser. Sunscreen is sold separately.

• Dry & Normal Skin Type Set with the Hydrating Ceramides Cleanser and Daily Ceramides Cream Moisturiser.
• Dry & Combination Skin Type Set with the Dry & Bumpy Ceramides Cleanser and Daily Ceramides Cream Moisturiser.
• Combination & Oily Skin Type Set with the Rough & Bumpy Ceramides Cleanser and Daily Ceramides Gel Moisturiser.
• Oily & Acne Prone Skin Type Set with the Acne Ceramides Cleanser and Daily Ceramides Gel Moisturiser.

For the serum, choose Brighter Skin (Alpha Arbutin 2% Serum ProCare+) for dark spots, hyperpigmentation, post-acne scars and dull skin. Choose Healthy Skin (Strong Barrier Serum ProCare+) for sensitive, reactive, dry and dehydrated skin. Choose Clearer Skin (Niacinamide 5% + SA Serum ProCare+) for oiliness, acne, clogged pores and tiny bumps.

Layer from the lightest product to the thickest. A basic routine has three steps. Cleanse to remove dirt, oil, sweat and makeup. Moisturise to lock in water and protect the skin barrier. Protect with SPF against sun damage, dark spots and early ageing.

An advanced routine has five steps. Cleanse, then prep with a toner, face mist, essence or sheet mask, then treat with concentrated actives for a specific concern, then moisturise, then protect with SPF.

Use a maximum of two serums in one routine. Layer the original serums in this order. Ethylated Ascorbic Acid, then Strong Barrier, then Niacinamide, then Arbutin. Layer the ProCare+ serums as Niacinamide, then Arbutin, then Strong Barrier.

Items offered on our website are available for delivery to addresses in Malaysia only. International customers can buy from the website, but we can only deliver to locations within Malaysia.

Estimated delivery times are provided once your order is placed and commence from the date of shipping. We make every effort to fulfill your order within 5 business days, excluding weekends and public holidays. Delivery dates may vary due to carrier practices, location, method, and items ordered. Please expect delays during peak periods such as Hari Raya, 11.11, Christmas, and Year-End Sales.

Shipping costs are based on the weight of your order and the delivery method. To find out the cost of your order, simply add items to your cart and proceed to the checkout page, where shipping charges will be displayed. Additional charges may apply to remote areas or for large or heavy items.

Read the full shipping policy.

You can return an unopened, non-defective item within 14 days of purchase. It must be in its original packaging, with a receipt or proof of purchase. You pay the return shipping and we refund the product price only. Shipping and handling charges are not refunded. Refunds go back to your original payment method.

We cannot accept returns or refunds for products that have been used, do not suit your skin, cause a reaction, or that you simply decide you do not like.

If you receive a defective item, opened or unopened, email cx@theraw.com.my with your order number and photos of the defect. We assess each case and may offer a partial refund, a full refund or an exchange.

Free gifts, clearance items and promotional items with minor defects are not eligible. The policy covers purchases from our official sales channels only. Email cx@theraw.com.my with your proof of purchase before you send anything back.

Read the full refund policy.

Email cx@theraw.com.my. For a late or lost order, include your order number and we follow up with the carrier.

You can also find us on Instagram at @theraw.skin, on TikTok and YouTube at @theraw.official, and on Facebook at theraw.skin.